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Jeff Stiefler Appointed inQ Chairman of the Board
Former President of American Express and Chairman and CEO of Digital Insight to Help Online Interaction Optimization Pioneer Boost Online Sales for Banking and Financial Services Giants
AGOURA HILLS, CA, Sept. 30, 2008 – inQ, a pioneering company featuring pay-for-performance outsourced online interaction optimization services, announced today that Jeff Stiefler has been named inQ Chairman of the Board. Stiefler is a veteran executive with extensive experience leading banks and financial services companies to implement technology to better connect with consumers.
“We are excited to have Jeff Stiefler join inQ as Chairman of the Board,www.strwwww” said inQ CEO Bernard Louvat. “inQ has garnered tremendous success helping telecommunications giants boost their online sales via our outsourced interaction optimization solution, and we are now focusing on bringing our capability to large banks and financial institutions. Jeff Stiefler’s proven track record as a CEO and visionary in the financial sector will be invaluable to the company.”
Stiefler is currently a venture partner at venture capital firm Emergence Capital, an investor in inQ. Most recently he led Digital Insight, which was acquired in 2007 by Intuit Corporation for $1.4 billion. In August 2003, Stiefler joined Digital Insight, which provided outsourced online banking services to middle-market financial institutions, as the Company's chairman, president, and CEO. During his tenure there, the Company's stock price and market capitalization tripled, driven by rapid and consistent growth in revenue and operating income.
Stiefler, who earned his bachelor’s degree from Williams College and MBA from Harvard University, possesses broad and deep experience in the banking and financial services sectors. He was president and a director of American Express Company and president and CEO of IDS Financial Services Corporation (which became American Express Financial Advisors and then Ameriprise). During his tenure at IDS, the Company's operating income increased tenfold, driven primarily by rapid growth in the number and productivity of the sales organization. Before American Express, Stiefler held a variety of positions with Citicorp.
“At this stage of my career, I want to work with companies which address big and interesting problems for their customers” said Stiefler. “inQ clearly meets that standard. The Company has developed a scalable solution that allows online marketers to increase dramatically their sales closing rates to a level that far exceeds other alternatives, while reducing costs and increasing customer satisfaction. The Company is so good at delivering against this promise that they get paid by their clients only if they deliver incremental sales results---thereby removing all of the performance risk from their clients. My focus at inQ will be to help the Company build a large business serving financial institutions.
ABOUT INQ
inQ is the world leader in pay-for-performance chat solutions. Its live chat solution humanizes the online experience by engaging with targeted online shoppers and replicates a quality in-store assisted shopping experience. By utilizing state-of-the-art, proprietary technology as well as trained and experienced online representatives, inQ offers sales and support solutions that are completely customized and continuously optimized to meet each client's specific needs. Increases in overall online revenue are between 20% and 30% within 90 days of launch of the inQ solution. inQ clients include AT&T, Sprint, Virgin, Vonage, Rogers, Wyndham Hotels, Gamefly, Guthy Renker and other leaders in the telecom, cable, retail, travel, media, and financial services industries in the United States, Canada and United Kingdom. More information can be found by visiting www.inq.com.